OVERVIEW

At 2WO Playwear, we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information while complying with the applicable laws of Bangladesh. By using our website, social media pages, or engaging in transactions with us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Details: Name, phone number, email address, and shipping address for order processing.
• Payment Information: MFS (Mobile Financial Services) account details, bank account information, or other payment methods. (We do not store credit/debit card details.)
• Order History: Your previous purchases to enhance your shopping experience.
• Communication Data: Messages, queries, or complaints submitted through our customer service.
• Social Media Interactions: If you engage with us on Facebook, Instagram, or other platforms, we may collect your publicly shared profile information.

How We Use Your Information

• To process and deliver your custom orders efficiently.
• To send order confirmations, updates, and delivery notifications.
• To improve our products and services based on customer preferences.
• To provide customer support and handle any disputes or queries.
• To send occasional promotional offers and discounts,only if you have opted in.
• To comply with legal and regulatory requirements in Bangladesh.

How We Protect Your Data

• We implement strict security measures to prevent unauthorized access to your personal data.
• Payment details are processed through secure third-party gateways, ensuring your financial information remains protected.
• Access to personal data is restricted to authorized personnel only.

Sharing Your Information

We do not sell or trade customer data. However, we may share your information with:

• Third-party courier services (Pathao Courier) to facilitate deliveries.
• Payment service providers to process transactions securely.
• Government authorities if required by law for fraud prevention or legal compliance.

Cookies & Tracking Technologies

• Our website may use cookies to enhance user experience and track browsing behavior.
• You can choose to disable cookies through your browser settings, but some features may not function properly.